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The player from Argentina successfully deposited funds with 1xbet, but when they attempted to withdraw, they were requested to provide documentation. The player claims poor device quality is preventing them from providing satisfactory images, and requests alternate means of verification. We rejected the complaint because the player didn’t respond to our messages and questions. The player from El Salvador had requested a withdrawal prior to submitting this complaint.
The player from India has split his deposits to redeem a bonus. Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players.
The website layout and design are somewhat old-fashioned and will remind you of the olden days of the internet, but there are no problems in terms of functionality. If you click on the settings button, you will be able to make a lot of changes to the site’s outlook, based on your preferences. We’re a family-run support service offering supported living and live-in care. Our goal is to make you feel at home and provide the care you need, creating a happy and independent community.
From popular sports like football to niche events, there’s something for everyone. The variety keeps things exciting, and I always find interesting options to place my bets on. The player from Belarus is experiencing problems with completing KYC. The casino keeps asking him to send the same documents over and over. The player provided everything and then he was accused of having multiple accounts. Unfortunately, the casino only described what happened without providing supporting evidence, therefore we were forced to close this case as unresolved.
In determining a casino’s Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino’s T&Cs, player complaints, estimated revenues, blacklists, and various other factors. Registering with 1xBet is easy to do in Nigeria with a 1xBet promo code Nigeria players can use. You can use the coupon code PROTIPSTER to get a 200% welcome bonus of up to NGN. Various other promo codes are available throughout the years.
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We had asked for additional information from the player to further investigate the issue. However, the player did not respond to our request, which led us to reject the complaint due to lack of further communication from the player’s side. The player in Nigeria is experiencing withdrawal issues on 1xbet after they changed the withdrawal options removing the Kuda bank. The casino keeps requesting for documents and delaying responses despite the player complying with all their demands. There are different kinds of codes available, from new user sign up bonuses to promotions for existing customers.
Herewith many bookmakers can be jealous about the richness of action line because some bookies don’t have such extra bets at pre-match leagues. Herewith there is an excellent opportunity to bet on which event in the match will be the next – the kick from the gates, corner, out and so on so forth. It is a very interesting kind of the bets that you can try to play. Apart from, you can bet on markets of corners because there is a significant quantity of matches. And not only poor couple markets – winners and totals with handicaps and also as at pre-match line there is individual totals of teams.
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All you need is a Skrill or Neteller account and funds on your account. Deposits with Neteller to bet365 are no longer possible in the majority of countries. Neteller made a come back to the most popular sports betting and iGaming platform in 2020, and we hope to see it return on a global scale. Skrill Affiliate Program is available in Nigeria by Paynura, an iGaming affiliate network with an official partnership with Paysafe. If you are a Nigerian blogger on sports betting, poker, gaming, or gambling, you can promote Skrill on your website or channel. Please note, internal review requests should be made within 40 working days of the initial response.
Despite having provided relevant screenshots multiple times, including a bank statement, and following up at length, the problem remained unresolved. We had requested additional evidence from the player, including a comprehensive bank statement, to investigate the issue further. However, due to the lack of response from the player, we had to reject the complaint. We were unable to provide further assistance or solutions without the necessary information.
The player from Bolivia faced issues withdrawing money using Visa. The withdrawal request was initially accepted, but after a few hours, an error occurred and the money was refunded back into the player’s account. We attempted to gather more information and requested screenshots of the transaction history, but the player did not respond to our messages.
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However, the player did not respond to further messages, leading us to reject the complaint due to lack of communication. The player from Paraguay deposited $8 via Binance Pay and won. But now the casino is rejecting his $14 withdrawal, citing issues with the payment method despite accepting deposits through it.
The player from Benin had been unable to access his 1xbet account since October 2022. Despite having provided the requested documents for verification, the player remained unable to access his account and had received no response from the casino’s security team. The player had last communicated with the casino in May 2023 and had been unable to get a response since then. We had received the player’s verification documents but could not assist due to the complaint being over a year old, which made it a ‘cold case’. The player alleged that 1Xbet was repeatedly requesting, in this case, an apostilled document.
The player had two previous successful withdrawals behind him. But when he made a third request, he was finally asked to send documents for verification via land mail and email. After he sent those documents, the casino still didn’t pay him his winning. He contacted the casino numerous times when they just kept giving him the same answer, that they’ve been waiting for his documents. The player complained that following a succession of refused verification documents, the casino blocked his account accusing him of violating the rules by having several accounts opened.
Soccer is by far the most popular sport to bet on in United Kingdom, with plenty of markets available for games all over the world. The minimum deposit is €1 (or €10 if the members would like to redeem the bonus). The withdrawals are not much much slower – in most cases, the payouts will be approved in 15 minutes.
Some customers seem to use them without any issues at all though. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. The player from Ukraine is criticizing withdrawal process together with particularly high fees.
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After a thorough review of the provided information, we rejected the player’s complaint as ‘unjustified’. The player from India tried to withdraw his winnings, but all withdrawal requests have been rejected. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from India has requested a withdrawal less than two weeks prior to submitting this complaint.
People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. The player from Mexico has been trying to withdraw his winnings, but he keeps receiving an error message.
Among other things, national team matches are also distinguished by a wide range of opponents. The PR News Blog is One of the Best Source of the Latest News and Trends Happening Around the World. Our site not only covers the big stories but also provides opportunities to everyone to share their stories. Regular monitoring and forecasting of cash flow are essential for proactive financial planning. When a large amount of capital is tied up in receivables, it limits the cash available for daily operations, paying suppliers, and investing in new projects.
The player from South Korea faced continuous delays in verification and withdrawal processes by 1xbet after winning money from baccarat. Despite providing all requested documents promptly, the player experienced repetitive delays and generic responses from the casino for over 6 days. The issue was resolved after the player submitted multiple documents. The player from Chile experienced repeated account verification requests from 1xbet despite having played there for months and previously making successful withdrawals. The player provided numerous documents and complied with all requests, but continued to receive a response to wait. We got in touch with the casino and its representative confirmed the documents were under a review.
A mobile betting program is an essential aspect to achieve success on the current sports betting market. The customer orientated bookmaker developed an application for mobile devices run by the operating systems Android, iOS and Windows. Just like the desktop website the intuitive navigation, the well-structured menu and the high level of usability are providing an excellent impression. The highly functional website gives a full access to the portfolio of 1xBet and enables the betting fans to place their options and tips simply by their mobile devices on the go. Since breaking into the sports betting scene back in 2011, 1xBet has established itself as a betting site of note.
We had asked the player to forward all the relevant communication between him and the casino regarding the issue with his verification. However, the player did not respond to our messages and questions. As a result, we were unable to investigate further and had no choice but to reject this complaint. The player from Algeria deposited 24,000, appearing not to have been credited to their casino account. The player contacted live support and was directed to an email address, but has received no response. The complaint was resolved as the player’s money got credited.
The level of odds on offer also compares favourably to other online bookies. The registration with the account of the Social Networks reflects the modern setting of the sports betting provider. These actions only take a few minutes, but they allow you to personalize the game and make your time during operating more comfortable. The main functions in the application are carried out through buttons in the menu – replenishment of the balance, payment of winnings, bet history (in the game). Events for betting can be found using a filter by sport and country; the selected games can be added to “Favorites”. Reach out to the customer support at 1xBet is available in the language of your choice.
Despite having provided the requested documents, 1xBet support had claimed the identification provided was fake. Even after notarizing the documents, they were still unable to access their funds and only received automated responses from support. We had asked the player to forward us any documents they had already sent to the casino for further investigation. However, the player decided to close the case as the matter had been moved to Curaçao. Consequently, we had to reject the complaint due to the player’s decision. The player from Argentina was unable to withdraw 20,000 Argentine pesos via Astropay.
The player had been advised to wait for the refund process to complete. However, due to lack of further response from the player, we had to reject the complaint. The player from Bolivia had been trying to verify his account for a week but it remained in the processing queue. The player reported that the verification process had been ongoing since February 16th and all the documents had been accepted. However, the casino had not provided any updates since then.
Due to these violations, we were unable to proceed with the complaint and it was subsequently rejected. The player from Argentina was frustrated by the casino’s persistent request for a photograph of a virtual bank card during the then ongoing verification process. Despite having provided a multitude of requested information, repeated requests for an impossible photograph had pushed the player to consider filing a complaint.
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This calculator is what you need to work out your returns, supporting each ways bets, dead heats, rule 4 and more. The Curaçao eGaming License has given a gaming license to 1xBet, which was established in 2007 and is a Cyprus-based company. They had a big year in 2019, sponsoring Chelsea and Liverpool for a short time. Get introduced to 1xBet and Bet365, which are currently one of the most famous international betting sites. As mentioned above, 1xBet is a BIG betting site, which means it can sometimes feel a bit cluttered.
Despite providing official bank transaction records, customer support claimed there was insufficient data to resolve the issue. The complaint was rejected because the player did not respond to our messages and questions, preventing further investigation. The player from Chile faced account verification issues with 1xbet, which had requested a statement linked to his phone number. Despite providing all possible bank exports, Astropay informed him they could not issue such statements.
However, when the player began winning more than his deposit, the casino started requesting documents and blocked his withdrawals. We had contacted the casino on the player’s behalf to gather more information, but due to the issue likely being related to sports betting, we were unable to resolve the complaint. The player from Argentina had been unable to withdraw his funds from 1xbet, totaling 17,239 USD. The casino continually requested more verification documents, which slowed down the withdrawal process. The player received a partial payment of 15,900 USD but was still missing the remainder.
After the complaint was raised, the casino completed the account verification and the player successfully withdrew his funds. A player from Norway made multiple deposits to 1xBet that were deducted from his bank but were not credited to his account. Despite providing transaction IDs as proof, the casino refused to acknowledge them due to the lack of a timestamp, which the player’s bank did not provide. The Complaints Team advised the player to contact his payment provider for an investigation. Due to the player’s lack of response, the complaint was rejected.
Apart from, you can bet on winner of match and total over or under – mini-express. Here you can look at and choose something indeed interesting to bet. You can bet either on top-championships or regional Leagues or, for example, on Mexican championship to 20 years. Should admit that you can bet on a whole match, on halves (in special tabs), also you can bet on corners and cards in big matches (in halves). Bookmakers will offer approximately 80 markets on less popular matches, but you can find more than 1000 markets on popular leagues! Extra bets are really exciting and you can bet on everything what can be in a match.
If you are betting on sports in Brazil, check why you should start using AstroPay digital wallet for your online betting activities. Here are 3 great reasons why AstroPay is the most cost-effective ewallet in Brazil. AstroPay is a top-tier payment option for sports betting, much like Skrill and… Paysafecard is a hassle-free way to fund your Bet365 account. In the world of online sports betting and gaming, Bet365 is a prominent name known for its extensive offerings and user-friendly experience. Bet365 offers the option of funding your account with Paysafecard vouchers to make your bettin…
Subsequently, the casino suspended the player’s account for alleged fraud, rejected her verification documents, and declined her payment and account closure requests. The player confirmed that she had not used a bonus and had previously verified her account. After further communication, the casino canceled her gaming contract and transferred her winnings. The issue was resolved as the player confirmed receipt of her winnings.
For instance, with 4rabet, you can enjoy a welcome bonus worth up to €100, as well as free bets, cashbacks, and reload bonuses. On the other hand, 1xBet offers a 100% welcome bonus with a maximum range of up to €100, as well as various promotional campaigns, including progressive jackpots and exclusive offers. Regardless of which platform you choose, you can expect plenty of exciting offers to enjoy as a customer, making either option a great choice for your sportsbook needs. The player made a few successful deposits and withdrawals during a two months period but after his last withdrawal request was made, his account was blocked. The casino asked him to send documents for verification but it was taking way longer than expected. The player requested a withdrawal and sent all the documents needed for verification.
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The casino accused the player of multiple account creation, which the player denied. The player then escalated the issue to the Curacao eGaming Authority for further investigation. The Complaints Team was awaiting the regulator’s decision at the moment before finalizing the status of the complaint. Later, the decision of the Curacao eGaming was published in favour of the casino, so the complaint was rejected in the end, following CEG’s arbitrament. The player from Russia had faced issues with a delayed withdrawal of 40,000 rubles from the casino.
The player from Benin had his account with 1xBet blocked for nearly two years. The casino was then requesting proof of no gambling addiction. He claimed to have deposited more than $30,000 and had a balance of $5,000. We attempted to investigate the issue, but due to the player’s lack of response to our inquiries, we were unable to proceed and had no option but to reject the complaint.
You can communicate with 1xBet through a live chat feature, for example. The live chat is available 24 hours a day, so you’ll always have an answer to whatever questions you might hold. Mobile betting is also available at 1xBet thanks to the convenient mobile app from the site.
Judging by the responses we have received, we consider the customer support of 1xBet Casino to be average. Register with BETWINNER and receive a 100% bonus to the maximum amount of 130 EUR. Before depositing into their account, customers must agree to receive sports betting bonus either on the ‘Account Settings’ page in the My Account section or directly on the ‘Deposit’ page. The bonus amount must be rolled over 5 times in accumulator bets. At least 3 events within the accumulator must have odds of 1.40 or higher. The 1xBet Casino has all the great casino games you’d expect.
The best part of depositing your funds is that they are all free to utilize. You’ll need to list your information on the site, particularly an email address. You can then state details on the payment method you will utilize. Given the points considered, disclosure of the information would be damaging to the Commission as a regulatory body which serves to protect the wider public interest.
The player from Philippines has tried to redeem advertised bonus without being successful. After the player’s account had been successfully verified, the player confirmed receipt of the payment afterwards. The Euro, British pound, and American dollar are the three currencies the site uses when placing bets. Be sure to consider how much they are worth versus whatever your home currency may be. You can visit the XE website at xe.com to get full currency value details.
You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review. We did not find 1xBet Casino on any relevant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
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However, the casino requested additional documents and eventually decided to terminate the player’s account based on an alleged violation of rules. The player denied having any duplicate accounts and disagreed with the decision. We engaged in dialogue with the casino, but they failed to provide substantial evidence to support their claims. The player had provided all necessary documents for verification but was blocked after an investigation. 1xbet actively develops its platform and offers its customers advanced technologies and innovative solutions.
Also, his account was blocked and the casino confiscated his balance because he was accused of having duplicate accounts. The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Myanmar is having trouble with account restrictions because the casino is repeatedly requesting the same documents that were already sent.
The player had played aviator https://bahisegirisyap.icu/ in the casino and some sports games, without accepting any bonuses. The casino had requested a PDF file from Perfect Money, which the player had stated was not provided by the service. The player from Argentina had a pending withdrawal at 1xbet casino. Despite having deposited successfully, he was then asked for verification documents, which he had sent, but hadn’t received a response after three days. We had asked the player to provide more details and documents to verify his identity. The player provided the requested information, but it was discovered that the account belonged to a relative.
You also have the option to place a bet based on how much you want to win. The site will let you know the total amount you are wagering to get the reward. The odds are you’ll find a game that fits your interests and your budget alike.
The account was subsequently closed after the player sent a document from another person due to repeated requests for previously sent documents. The player from New Zealand had been struggling to self-exclude from 1xBet. Despite offering his government-issued driver’s license as identification, the casino only accepted ID Cards and Passports for self-exclusion. We attempted to mediate the situation, but the casino insisted on a specific self-exclusion process that the player found intrusive.
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Some of the notable partnerships that the company has include serial champions FC Barcelona, Tottenham Hotspurs and Chelsea. Find out why you need to complete the 1xBet registration procedure the next time you visit the website. Latest innovation by Evolution Gaming, Lightning Roulette combines the excitement of playing live roulette with the winning potential of slots. Before every spin, between 2 and 5 numbers are awarded an improved multiplier between 50 and 500 times of your wager.
1xBet focuses on making casino gaming accessible to anyone who can legally enjoy a game. There’s also a bingo hall that offers many games in different formats. You can purchase whatever cards you want for your bingo games. You’ll find many variants of blackjack, roulette, and other traditional casino games here. The registration process does not require you to confirm anything surrounding your identity. You might have to send in some things relating to your identity later on, but that would be for a later deposit or if you’re trying to withdraw anything.
The rules surrounding a sports or casino promo code will vary based on the specific thing you enter. 1xBet will be transparent with you about the sports or casino bonus that you’ll get off of your code. Be aware during the deposit and withdrawal process that 1xBet uses different currencies for gameplay.
It quickly became clear that the decision of the casino was based on the player’s gameplay, which was deemed irregular. The complaint was rejected as the player stopped responding. The player from Turkey has been struggling to withdraw their winnings.
In Multi-Live you can create your own page by adding online events which you want to follow. Once you create your own list of games you want to follow, you can place bets on all of them simultaneously. This way you’ll be able to follow only events you want to follow and won’t get lost in the 1xBet full live offer. Withdrawing it is a bit harder, but this is because of legislative reasons. Bookies have to do what is called “Know Your Customer” or “KYC” checks before paying out, so when making a withdrawal request it’s probable that you will get asked for proof of ID etc.
Player was blocked after deposit and verification issues.
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After complying with the betting requirements, the casino is asking for documents. However, their support team is not responding to the player’s queries. After a closer examination, we ended up rejecting this complaint as unjustified. The player from Nigeria claimed that even after successfully completing KYC and having his document verified, his account at 1xbet was still suspended. The casino had requested his documents to be notarized in Mexico, but due to postal restrictions in Nigeria, he was unable to comply.
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He had been waiting for over three weeks for it to process without any progress. In the meantime, he was able to withdraw €4,500, but the rest of his money had disappeared from his account for no reason. His account was also closed where the casino claimed he broke a rule while he let someone else play at his account. The casino asked the Askgamblers to close the complaint as resolved, but the player asked for proof. The casino never provided any and this case remained unresolved.
Not only is the squad much stronger in terms of ability and experience, but they’ve also been in much better form and are clear favorites in our match prediction to win this semi-final. India’s bowling attack will prove to be too good for the back-in-form Bangladesh Women. They may have delivered match-winning performances but only against teams like Malaysia and Thailand. Thetopbookies.com is an informational web site and cannot be held accountable for any offers or any other content related mismatch.
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Later on, the casino asked for more time and when six months passed since he filed the complaint, all of his documents at this point became invalid for verification. Towards the end of the discussion, the casino claimed that the player lost his deposit before he asked to be self-excluded. The player even posted one of the casino’s term and condition that stated the players from Germany were not allowed to play, but he was able to register and deposit money. The player’s account was closed and his winnings were confiscated due to an accusation of multiple account holdings. The casino then sent the player an email in which they promised to return his deposit.
Status showing approved…but it’s not completed..Copy paste customer service.They are not answer my questions. I withdraw INR on March 2nd…today date is 21st March still amount not credited. I told them to cancel my withdraw but they are not doing that also. Simply they kept hold but status showing approved..this is completely cheating fraud app…Guys I am requesting don’t go this app.
The player from India had their account disabled due to a suspicious deposit. The player was advised that the investigation will take 180 days. The player struggles to withdraw his balance due ongoing verification. The player from Algeria is experiencing a problem withdrawing money from the casino. The player from India deposited 1000 INR and 3000 INR, but the amounts were not added to his casino account.
But that is not always straightforward, except if you move money with ewallets. Deposit quickly and securely to Bet365 using popular ewallets such as Skrill, Neteller, and AstroPay. OddAlerts now offers the ability to export raw data from the database, including value bets. This is the start of the API that will be developed across 2022. If you have any suggestions for specific endpoints, please get in touch on Discord.
It’s a pain, but unfortunately, it’s a fact of life due to money laundering laws – and provided you set up your account correctly it shouldn’t be too much of a problem. One thing that I think sets 1xBet apart from other bookies is the sheer number of payment methods that they have. I’d expect bookies to have credit cards such as MasterCard and Visa, debit card and online wallets like Skrill and ecoPayz as payment methods and 1xBet offer all of these as standard. However, 1xBet also offers methods such as cryptocurrency to deposit money, which I think is very interesting considering the continued rise of Bitcoin in recent years. I’ve rarely been disappointed when looking for odds on specific matches on 1xBet.
By using a probability model like OddAlerts, bettors can gain an edge in identifying value across the over 4.5 goals market. 1xBet is one of the few bookmakers offering fully free live streams of games. To watch broadcasts you just need to have a 1xBet user account. Most bookmakers require a deposit within the last 24 hours or to place a bet to watch the live stream.
Nahida Akter will be the key wicket-taking bowler to watch out for. They’ve also got the likes of Ritu Moni and Rumana Ahmed who can each deliver a couple of impactful overs. However, this performance came against Malaysia who had conceded 184 runs against Sri Lanka in their previous match. This was the only game where Bangladesh had a top-scorer who scored at a strike rate of more than 100. Khatun, who scored two consecutive fifties, scored one at a strike rate below 100 against Thailand. There is no need to spell out what will happen when she faces India’s bowlers in this match.
Thousands of people watched the last 10 squads who qualified for the group stage. After we have converted the bookmakers odds to probability, we can then compare with the output from the OddAlerts Probability Model (or your own models, for that matter). If the bookmakers are offering lower odds, then there’s no value there. We will compare odds with Pinnacle, Bet365, and 1xBet and show the current best odds per bet. Many will also find value bets by simply comparing the odds from a sharp bookmaker, like Pinnacle, to those currently listed on “soft” bookmakers, such as Bet365.
Despite going online, 1xbet has more than 1 thousand offline offices for receiving bets. The number of registered users on the company’s website has exceeded 500 thousand people. This bookmaker works not only with existing, but also with potential customers. The company’s website supports more than 50 language versions. This makes it easy to bet from anywhere in the world to people from different countries.
1xBet offers an almost unrivaled selection of sports betting options compared to their competitors. For example, do you know any other betting site offering cock fighting and surfing as part of their selection? Of course, 1xBet also offers all the conventional sports such as football, hockey, basketball and many more. On the bottom line, 1xBet is a great betting site which offers huge potential for Kenyan players. Some of the most popular sports in Kenya are well-represented on 1xBet, such as rugby, basketball and of course football. They often have football games from the Kenyan Premier League that you can bet on.
New punters at 1xBet can claim a 100% match bonus up to €100 or currency equivalent, as soon as they register and make their first deposit of at least €1. The bonus amount is awarded automatically after the first deposit is completed and the punters provides all required account details. The wagering requirement for this bonus is 5 times the bonus amount.
We had also clarified that we handled complaints related to online casinos only and had limited insight into sports betting issues. Despite this, we had offered to contact the casino on the player’s behalf. The player from France had requested a withdrawal less than two weeks before submitting this complaint. The player claimed that the online casino confiscated his winnings of €49.32 from a welcome bonus, suspecting him of having multiple accounts. He argued that he only had one account and his identity had been verified successfully. The player also reported that he used a VPN, which looked not to be a problem.
The player from Portugal has had their account blocked by the casino, claiming they have multiple accounts. The player from Singapore had been restricted from withdrawing their winnings from the 1xbet casino. Upon investigation, we discovered that the player had created and actively used two different accounts, which was a violation of the casino’s terms and conditions.
All this testifies to the popularity and credibility of the company. ”Tovarch” from Ukraine complained that he hadn’t received the full amount of his balance because casino kept 10% of the withdrawal funds (around 250$). They claimed that they had fulfilled the obligation to the player according to their T&C.
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With the rest of his funds, he kept on playing, got his balance up to €3,000 once again and requested a withdrawal. The casino asked him to send more documents for verification but soon after, they closed his account. The reason why they did so was that according to them, he had multiple accounts. Later on, the casino promised they would provide an update regarding this issue within forty-eight hours, but they didn’t do so. The player from Nigeria has been accused of opening multiple accounts.
When it comes to the betting, they offer a good selection of competitive odds. You can use the same PROTIPSTER promo code if you’re in Kenya. You will get a welcome bonus of up 200% up to KES when you use the promo code PROTIPSTER. You can use any withdrawal option, but 1xBet does recommend that you use the same option that you utilized in the initial deposit.
Despite providing all requested verification documents, the casino did not respond. The casino later confirmed that the account was verified and a partial withdrawal was processed. However, the player disputed this, claiming improper retention of funds and account closure under false pretences. The complaint was ultimately rejected due to the player’s lack of response to further inquiries.
Eventually, the player had been able to withdraw his funds and thanked us for our assistance in resolving the issue. The player from India had deposited ₹1,900, which had not arrived in his casino account. He complained about the lack of responsiveness from customer support. We had advised him to forward his payment receipt for further investigation, but he had not responded to our messages. As a result, we were unable to proceed with the investigation or provide potential solutions. The complaint was rejected due to the lack of response from the player.